Frequently Asked Questions
Everything you need to know about shopping for your home at Milk Street Store.
What is the typical shipping timeframe for furniture items?
Most in-stock furniture and large home decor items ship within 5-7 business days. Custom or oversized pieces may require white-glove delivery, which typically takes 2-4 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture, final sale items, and used textiles are not eligible for return.
Are your wood products sustainably sourced?
Yes, Milk Street Store is committed to sustainability. We partner with artisans and manufacturers who prioritize FSC-certified timber and eco-friendly finishes to ensure high quality with low environmental impact.
Do you offer assembly services for large furniture?
We offer White Glove Delivery for an additional fee on select items, which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna for larger home investments.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking link. You can also log into your Milk Street account dashboard to view real-time updates on your shipment's progress.